By:Global OEMs
Against the backdrop of the increasing frequency of domestic e-commerce transactions and corporate goods transportation, accidents in the logistics link occur from time to time — issues such as damaged goods and lost parcels not only affect the transaction progress but also easily trigger liability disputes among buyers, sellers, and logistics companies. Many consumers and businesses often fall into a passive position when encountering such situations due to not knowing how to safeguard their rights. This article collates a complete set of handling guidelines to help you quickly resolve logistics disputes.
Step 1: Prioritize Contacting the Logistics Company to Initiate the Claim Process
Once you find that the goods are damaged or lost, you need to retain key evidence in a timely manner, including the express waybill, original photos of the goods, photos of the damaged/lost scene, and signing records (if any). Then, directly contact the carrier logistics company to apply for compensation. According to the "Interim Regulations on Express Delivery Services", courier companies are liable for compensating for goods losses during transportation. The claim time limits and processes of different courier companies vary slightly. It is recommended to clearly inform the value of the goods and the loss situation, and follow up on the claim progress to avoid delays.
Step 2: Synchronously Connect with the Supplier to Negotiate Remedial Plans
While handling the logistics claim, do not ignore communication with the supplier. As the provider of the goods, the supplier is obligated to assist the buyer in resolving logistics-related disputes. Both parties can negotiate specific remedial measures. Common plans include the supplier reissuing the goods, directly refunding the payment, or negotiating partial compensation to complete the transaction. Timely communication can minimize your own losses, especially for situations where the goods are urgently needed; the reissue plan can often solve the problem more efficiently.
Key Reminder: Clarify Rights and Liabilities in the Contract to Avoid Risks in Advance
Compared with post-event rights protection, avoiding risks in advance is more important. It is recommended that consumers and businesses clarify the logistics liability division clauses in the transaction contract, such as agreeing on which party chooses the logistics company, the subject and proportion of compensation for goods losses, and the time limit for the claim process. For high-value goods, you can also require the logistics company to purchase cargo insurance to further reduce the risk of losses. Clear contract agreements can reduce subsequent disputes and provide a strong basis for rights protection.
Logistics damage or loss is not unsolvable. As long as you follow the steps of "retaining evidence - claiming rights and interests - negotiating remedies", you can promote the problem solving efficiently. Moreover, clarifying rights and liabilities through contracts can further reduce risks from the source and make goods transportation more secure.
