Disputes and Complaints

Intellectual Property Dispute Resolution Process

1. Infringement Complaint Submission

If you have a good faith belief that a listing on Global OEMs International infringes your copyright, trademark, patent, or other intellectual property rights, please contact our Customer Service team immediately:

Customer Service Email: 138128816@qq.com

Processing Timeframe: We will initiate the process within 3 business days upon receipt

2. Complaint Evaluation and Handling

Upon receipt of your complaint, we will promptly evaluate the content. In cases where the complaint is deemed reasonable, we will expeditiously take down the relevant infringing product listing.

Note: Please ensure your complaint includes sufficient proof of rights and infringement evidence for accurate assessment.

3. Notification Procedure

We will notify the advertiser in writing about the removal of the claimed infringing listing and provide the advertiser with your contact information to enable direct communication between both parties. We will also provide the advertiser with an opportunity to respond to the complaint.

4. Objection Handling Mechanism

If the advertiser objects to the removal of the alleged infringing listing, they may submit an appropriate counter-notice to dispute the claim. Upon receipt of such counter-notice, we may resume the advertiser's listing unless we receive notice from you that legal action has been filed against the advertiser in a court of competent jurisdiction for infringement of your intellectual property rights.

Important Reminders

• Ensure complaints are based on good faith belief

• Provide complete proof of rights documentation

• Clearly identify the infringing product listing

• Reserve relevant legal action rights

Other Types of Disputes

Transaction Disputes

For disputes arising between buyers and sellers during transactions, we recommend both parties prioritize amicable resolution through friendly negotiation. If consensus cannot be reached, you may contact our Customer Service team for assistance.

Service Quality Complaints

If you have any comments or suggestions regarding our service quality, please feel free to contact us through the following channels:

Service Complaint Email: 138128816@qq.com

Customer Service Hotline: 0371-55621375

Online Support: Live chat tool at the bottom right corner of the website

Handling Principles

We are committed to establishing a fair and just dispute resolution mechanism, consistently adhering to the following principles:

  • Timely Response: Respond to all complaints within committed timeframes
  • Objective Fairness: Evaluate based on facts and evidence
  • Transparent Procedures: Maintain openness in the handling process
  • Balanced Rights: Balance the legitimate rights of both complainants and respondents
  • Legal Compliance: Strictly adhere to relevant laws and regulations

争议与投诉

知识产权争议处理流程

1. 侵权投诉提交

如果您确信 Global OEMs International 平台上的某个产品信息侵犯了您的版权、商标权、专利权或其他知识产权，请立即联系我们的客户服务团队：

客户服务邮箱：138128816@qq.com

处理时限：我们将在收到投诉后 3 个工作日内启动处理程序

2. 投诉评估与处理

收到您的投诉后，我们将及时评估投诉内容。在确认投诉合理的情况下，我们会迅速下架相关侵权产品信息。

注意：请确保您提交的投诉包含充分的权利证明和侵权证据，以便我们准确评估。

3. 通知程序

我们将以书面形式通知广告主其被投诉的产品信息已被移除，并向广告主提供您的联系方式，以便双方能够直接沟通。同时，我们也会为广告主提供回应投诉的机会。

4. 异议处理机制

如果广告主对被下架的产品信息有异议，可以向我们提交适当的异议通知来质疑投诉主张。收到此类异议通知后，除非我们收到您已向有管辖权的法院对广告主提起知识产权侵权诉讼的通知，否则我们可能会恢复广告主的产品信息。

重要提醒

• 请确保投诉基于善意信念

• 提供完整的权利证明文件

• 明确指认侵权产品信息

• 保留相关法律诉讼权利

其他争议类型

交易纠纷

对于买卖双方在交易过程中产生的纠纷，我们建议双方优先通过友好协商解决。如无法达成一致，可联系我们的客户服务团队寻求协助。

服务质量投诉

如您对我们的服务质量有任何意见或建议，欢迎通过以下渠道联系我们：

服务投诉邮箱：138128816@qq.com

客服热线：0371-55621375

在线客服：网站右下角在线聊天工具

处理原则

我们致力于建立公平、公正的争议解决机制，始终坚持以下原则：

  • 及时响应：在承诺时限内回应所有投诉
  • 客观公正：基于事实和证据进行评估
  • 程序透明：保持处理过程的公开透明
  • 权利平衡：平衡投诉方与被投诉方的合法权益
  • 法律合规：严格遵守相关法律法规要求